{"id":3086,"date":"2021-09-08T20:18:53","date_gmt":"2021-09-08T20:18:53","guid":{"rendered":"https:\/\/jolie.vamtam.com\/?page_id=3086"},"modified":"2026-04-11T01:39:21","modified_gmt":"2026-04-11T01:39:21","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/eliv-eg.com\/ar\/refund_returns\/","title":{"rendered":"\u0627\u0644\u0634\u0631\u0648\u0637 \u0648\u0627\u0644\u0623\u062d\u0643\u0627\u0645"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3086\" class=\"elementor elementor-3086\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8c6d3f9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8c6d3f9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0cbe596\" data-id=\"0cbe596\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0db1f51 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"0db1f51\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><span style=\"color: #ff6a00;\">Terms &amp;<\/span><\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-52bd12a elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"52bd12a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-19d4234d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"19d4234d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-61be5499\" data-id=\"61be5499\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f1aaee5 elementor-widget elementor-widget-text-editor\" data-id=\"2f1aaee5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p data-start=\"216\" data-end=\"385\">Welcome to \u00c9liv. By accessing or using\u00a0<strong data-start=\"255\" data-end=\"270\">eliv-eg.com<\/strong>, you agree to be bound by the following terms and conditions. Please read them carefully before using our website.<\/p>\n<hr data-start=\"387\" data-end=\"390\" \/>\n<p><span role=\"text\"><b>1. Your Account<\/b><\/span><\/p>\n<p data-start=\"416\" data-end=\"653\">When you create an account on \u00c9liv, you are responsible for maintaining the confidentiality of your login details and restricting access to your device. You agree to accept responsibility for all activities that occur under your account.<\/p>\n<p data-start=\"655\" data-end=\"824\">Please ensure that all information you provide is accurate and up to date. You must notify us immediately of any unauthorized use of your account or any security breach.<\/p>\n<p data-start=\"826\" data-end=\"953\">\u00c9liv reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.<\/p>\n<hr data-start=\"955\" data-end=\"958\" \/>\n<p><span role=\"text\"><strong data-start=\"963\" data-end=\"977\">2. Privacy<\/strong><\/span><\/p>\n<p data-start=\"979\" data-end=\"1118\">Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.<\/p>\n<hr data-start=\"1120\" data-end=\"1123\" \/>\n<p><span role=\"text\"><strong data-start=\"1128\" data-end=\"1149\">3. Website Access<\/strong><\/span><\/p>\n<p data-start=\"1151\" data-end=\"1365\">We aim to ensure that our website is available at all times. However, access may occasionally be interrupted for maintenance, updates, or technical issues. We do not guarantee uninterrupted or error-free operation.<\/p>\n<hr data-start=\"1367\" data-end=\"1370\" \/>\n<p><span role=\"text\"><strong data-start=\"1375\" data-end=\"1405\">4. License for Website Use<\/strong><\/span><\/p>\n<p data-start=\"1407\" data-end=\"1502\">\u00c9liv grants you a limited license to access and make personal use of this website. You may not:<\/p>\n<ul data-start=\"1503\" data-end=\"1716\">\n<li data-section-id=\"mrk9g1\" data-start=\"1503\" data-end=\"1558\">Modify, reproduce, or exploit any part of the website<\/li>\n<li data-section-id=\"wqmvxi\" data-start=\"1559\" data-end=\"1624\">Use the website for commercial purposes without written consent<\/li>\n<li data-section-id=\"6dzs8m\" data-start=\"1625\" data-end=\"1672\">Copy product information, pricing, or content<\/li>\n<li data-section-id=\"efmgb5\" data-start=\"1673\" data-end=\"1716\">Use data mining, robots, or similar tools<\/li>\n<\/ul>\n<p data-start=\"1718\" data-end=\"1801\">Unauthorized use will result in termination of access and may lead to legal action.<\/p>\n<hr data-start=\"1803\" data-end=\"1806\" \/>\n<p><span role=\"text\"><strong data-start=\"1811\" data-end=\"1830\">5. User Conduct<\/strong><\/span><\/p>\n<p data-start=\"1832\" data-end=\"1869\">You agree not to use the website for:<\/p>\n<ul data-start=\"1870\" data-end=\"2061\">\n<li data-section-id=\"4t4rb6\" data-start=\"1870\" data-end=\"1907\">Fraudulent or unlawful activities<\/li>\n<li data-section-id=\"bepixo\" data-start=\"1908\" data-end=\"1974\">Posting or transmitting harmful, abusive, or offensive content<\/li>\n<li data-section-id=\"17cox9l\" data-start=\"1975\" data-end=\"2017\">Violating intellectual property rights<\/li>\n<li data-section-id=\"k38xxp\" data-start=\"2018\" data-end=\"2061\">Distributing spam or malicious software<\/li>\n<\/ul>\n<p data-start=\"2063\" data-end=\"2123\">Any misuse may result in account suspension or legal action.<\/p>\n<hr data-start=\"2125\" data-end=\"2128\" \/>\n<p><span role=\"text\"><strong data-start=\"2133\" data-end=\"2161\">6. Intellectual Property<\/strong><\/span><\/p>\n<p data-start=\"2163\" data-end=\"2332\">All content on this website, including text, images, logos, and designs, is the property of \u00c9liv or its licensors and is protected under Egyptian and international laws.<\/p>\n<p data-start=\"2334\" data-end=\"2410\">You may not reproduce or reuse any content without prior written permission.<\/p>\n<hr data-start=\"2412\" data-end=\"2415\" \/>\n<p><span role=\"text\"><strong data-start=\"2420\" data-end=\"2443\">7. Copyright Claims<\/strong><\/span><\/p>\n<p data-start=\"2445\" data-end=\"2583\">\u00c9liv respects intellectual property rights. If you believe your content has been used improperly, please contact us for prompt resolution.<\/p>\n<hr data-start=\"2585\" data-end=\"2588\" \/>\n<p><span role=\"text\"><strong data-start=\"2593\" data-end=\"2610\">8. Trademarks<\/strong><\/span><\/p>\n<p data-start=\"2612\" data-end=\"2757\">All trademarks, logos, and brand elements displayed on this website are the property of \u00c9liv. They may not be used without prior written consent.<\/p>\n<hr data-start=\"2759\" data-end=\"2762\" \/>\n<p><span role=\"text\"><strong data-start=\"2767\" data-end=\"2791\">9. Orders &amp; Contract<\/strong><\/span><\/p>\n<p data-start=\"2793\" data-end=\"2929\">When you place an order, you are making an offer to purchase a product. Orders are confirmed once we send a dispatch confirmation email.<\/p>\n<p data-start=\"2931\" data-end=\"2988\">We reserve the right to cancel any order before dispatch.<\/p>\n<hr data-start=\"2990\" data-end=\"2993\" \/>\n<p><span role=\"text\"><strong data-start=\"2998\" data-end=\"3028\">10. Liability &amp; Disclaimer<\/strong><\/span><\/p>\n<p data-start=\"3030\" data-end=\"3161\">\u00c9liv does not guarantee that all information on the website is error-free or complete. Your use of the website is at your own risk.<\/p>\n<p data-start=\"3163\" data-end=\"3185\">We are not liable for:<\/p>\n<ul data-start=\"3186\" data-end=\"3295\">\n<li data-section-id=\"12vo6zb\" data-start=\"3186\" data-end=\"3226\">Any indirect or consequential losses<\/li>\n<li data-section-id=\"11rvje7\" data-start=\"3227\" data-end=\"3254\">Delays or interruptions<\/li>\n<li data-section-id=\"1mxodp\" data-start=\"3255\" data-end=\"3295\">Inaccuracies in product descriptions<\/li>\n<\/ul>\n<hr data-start=\"3297\" data-end=\"3300\" \/>\n<p><span role=\"text\"><strong data-start=\"3305\" data-end=\"3330\">11. Returns &amp; Refunds<\/strong><\/span><\/p>\n<p data-start=\"3332\" data-end=\"3424\">Please review our Returns Policy for full details regarding returns, exchanges, and refunds.<\/p>\n<hr data-start=\"3426\" data-end=\"3429\" \/>\n<p><span role=\"text\"><strong data-start=\"3434\" data-end=\"3464\">12. Pricing &amp; Availability<\/strong><\/span><\/p>\n<p data-start=\"3466\" data-end=\"3578\">All prices are listed in local currency unless stated otherwise. Product availability may change without notice.<\/p>\n<p data-start=\"3580\" data-end=\"3606\">In case of pricing errors:<\/p>\n<ul data-start=\"3607\" data-end=\"3731\">\n<li data-section-id=\"1nspm4r\" data-start=\"3607\" data-end=\"3677\">If the correct price is lower, you will be charged the lower price<\/li>\n<li data-section-id=\"gag8je\" data-start=\"3678\" data-end=\"3731\">If higher, we may contact you or cancel the order<\/li>\n<\/ul>\n<hr data-start=\"3733\" data-end=\"3736\" \/>\n<p><span role=\"text\"><strong data-start=\"3741\" data-end=\"3767\">13. Delivery &amp; Customs<\/strong><\/span><\/p>\n<p data-start=\"3769\" data-end=\"3871\">For international orders, customers are responsible for any customs duties, taxes, or additional fees.<\/p>\n<p data-start=\"3873\" data-end=\"3936\">\u00c9liv is not responsible for delays caused by customs clearance.<\/p>\n<hr data-start=\"3938\" data-end=\"3941\" \/>\n<p><span role=\"text\"><strong data-start=\"3946\" data-end=\"3978\">14. Electronic Communication<\/strong><\/span><\/p>\n<p data-start=\"3980\" data-end=\"4091\">By using our website, you consent to receive communications electronically, including emails and notifications.<\/p>\n<hr data-start=\"4093\" data-end=\"4096\" \/>\n<p><span role=\"text\"><strong data-start=\"4101\" data-end=\"4125\">15. Changes to Terms<\/strong><\/span><\/p>\n<p data-start=\"4127\" data-end=\"4234\">\u00c9liv reserves the right to update these terms at any time. Changes will apply to future use of the website.<\/p>\n<hr data-start=\"4236\" data-end=\"4239\" \/>\n<p><span role=\"text\"><strong data-start=\"4244\" data-end=\"4265\">16. Force Majeure<\/strong><\/span><\/p>\n<p data-start=\"4267\" data-end=\"4419\">We are not liable for delays or failure to perform due to circumstances beyond our control, including natural disasters, strikes, or technical failures.<\/p>\n<hr data-start=\"4421\" data-end=\"4424\" \/>\n<p><span role=\"text\">17. Waiver<\/span><\/p>\n<p data-start=\"4445\" data-end=\"4531\">Failure to enforce any part of these terms does not constitute a waiver of our rights.<\/p>\n<hr data-start=\"4533\" data-end=\"4536\" \/>\n<p><span role=\"text\"><strong data-start=\"4541\" data-end=\"4562\">18. Governing Law<\/strong><\/span><\/p>\n<p data-start=\"4564\" data-end=\"4680\">These terms are governed by the laws of Egypt. Any disputes shall be subject to the jurisdiction of Egyptian courts.<\/p>\n<p>\u00a0<\/p>\n<h3><span role=\"text\"><strong data-start=\"155\" data-end=\"191\">Shipping &amp; Returns Policy \u2013 \u00c9liv<\/strong><\/span><\/h3>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><span role=\"text\"><strong data-start=\"196\" data-end=\"221\">Shipping within Egypt<\/strong><\/span><\/p>\n<p data-start=\"224\" data-end=\"278\">Shipping fees are calculated based on your location.<\/p>\n<ul data-start=\"280\" data-end=\"440\">\n<li data-section-id=\"1c6349c\" data-start=\"280\" data-end=\"321\"><strong data-start=\"282\" data-end=\"299\">Cairo &amp; Giza:<\/strong>\u00a0Flat rate of EGP 85.<\/li>\n<li data-section-id=\"1lcywjj\" data-start=\"322\" data-end=\"440\"><strong data-start=\"324\" data-end=\"347\">Other Governorates:<\/strong>\u00a0Shipping rates may vary and will be calculated at checkout based on your selected location<\/li>\n<\/ul>\n<hr data-start=\"442\" data-end=\"445\" \/>\n<p><span role=\"text\"><strong data-start=\"450\" data-end=\"471\">Customer Feedback<\/strong><\/span><\/p>\n<p data-start=\"474\" data-end=\"515\">We hope you love your \u00c9liv experience\u00a0<\/p>\n<p data-start=\"517\" data-end=\"764\">If you are not fully satisfied with your order for any reason, please contact us in writing via email at\u00a0<strong data-start=\"622\" data-end=\"642\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"624\" data-end=\"640\">info@leor-eg.com<\/a><\/strong>.<br data-start=\"643\" data-end=\"646\" \/>Kindly include your\u00a0<strong data-start=\"666\" data-end=\"717\">name, order number, and details of your concern<\/strong>\u00a0so we can assist you as quickly as possible.<\/p>\n<hr data-start=\"766\" data-end=\"769\" \/>\n<p><span role=\"text\"><strong data-start=\"774\" data-end=\"804\">Faulty or Damaged Products<\/strong><\/span><\/p>\n<p data-start=\"807\" data-end=\"898\">If your order arrives damaged or faulty, we sincerely apologize and will make it right\u00a0<\/p>\n<ul data-start=\"900\" data-end=\"1095\">\n<li data-section-id=\"12axlw7\" data-start=\"900\" data-end=\"955\">You are eligible for an\u00a0<strong data-start=\"926\" data-end=\"953\">exchange or full refund<\/strong><\/li>\n<li data-section-id=\"to016t\" data-start=\"956\" data-end=\"1024\">Please contact our Customer Service team at\u00a0<strong data-start=\"1002\" data-end=\"1022\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1004\" data-end=\"1020\">info@leor-eg.com<\/a><\/strong><\/li>\n<li data-section-id=\"1joe3m7\" data-start=\"1025\" data-end=\"1095\">Include your\u00a0<strong data-start=\"1040\" data-end=\"1073\">order number and clear photos<\/strong>\u00a0of the damaged item<\/li>\n<\/ul>\n<p data-start=\"1097\" data-end=\"1113\">Once reviewed:<\/p>\n<ul data-start=\"1114\" data-end=\"1318\">\n<li data-section-id=\"1snjl48\" data-start=\"1114\" data-end=\"1195\">The product will be\u00a0<strong data-start=\"1136\" data-end=\"1167\">replaced with the same item<\/strong>\u00a0(subject to availability)<\/li>\n<li data-section-id=\"bpuh5u\" data-start=\"1196\" data-end=\"1258\">If unavailable, an\u00a0<strong data-start=\"1217\" data-end=\"1240\">alternative product<\/strong>\u00a0will be offered<\/li>\n<li data-section-id=\"1ujb9ty\" data-start=\"1259\" data-end=\"1318\">If you prefer, a\u00a0<strong data-start=\"1278\" data-end=\"1293\">full refund<\/strong>\u00a0will be issued instead<\/li>\n<\/ul>\n<p data-start=\"1320\" data-end=\"1420\">In some cases, we may arrange for the item to be collected for a\u00a0<strong data-start=\"1385\" data-end=\"1417\">quality review investigation<\/strong>.<\/p>\n<hr data-start=\"1422\" data-end=\"1425\" \/>\n<p><span role=\"text\"><strong data-start=\"1430\" data-end=\"1454\">Returns &amp; Inspection<\/strong><\/span><\/p>\n<p data-start=\"1457\" data-end=\"1546\">All returned items claimed as faulty will be subject to inspection by our Quality Team.<\/p>\n<ul data-start=\"1548\" data-end=\"1733\">\n<li data-section-id=\"u4eusz\" data-start=\"1548\" data-end=\"1594\">Please notify us before returning any item<\/li>\n<li data-section-id=\"1j3deci\" data-start=\"1595\" data-end=\"1670\">Investigation may take\u00a0<strong data-start=\"1620\" data-end=\"1640\">2\u20133 working days<\/strong>\u00a0after receiving the product<\/li>\n<li data-section-id=\"ddszfd\" data-start=\"1671\" data-end=\"1733\">Our Customer Service team will update you with the outcome<\/li>\n<\/ul>\n<hr data-start=\"1735\" data-end=\"1738\" \/>\n<p><span role=\"text\"><strong data-start=\"1743\" data-end=\"1762\">Important Notes<\/strong><\/span><\/p>\n<ul data-start=\"1765\" data-end=\"1992\">\n<li data-section-id=\"1vscvoi\" data-start=\"1765\" data-end=\"1838\">The\u00a0<strong data-start=\"1771\" data-end=\"1797\">order reference number<\/strong>\u00a0must be included in all communications<\/li>\n<li data-section-id=\"2fn9e\" data-start=\"1839\" data-end=\"1908\">Items must be returned in their original condition where possible<\/li>\n<li data-section-id=\"bmoc80\" data-start=\"1909\" data-end=\"1992\">\u00c9liv reserves the right to refuse returns that do not meet the above conditions<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions Welcome to \u00c9liv. By accessing or using\u00a0eliv-eg.com, you agree to be bound by the following terms and conditions. Please read them carefully before using our website. 1. Your Account When you create an account on \u00c9liv, you are responsible for maintaining the confidentiality of your login details and restricting access to your&#8230;<\/p>","protected":false},"author":1,"featured_media":3178,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3086","page","type-page","status-publish","has-post-thumbnail","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/eliv-eg.com\/ar\/wp-json\/wp\/v2\/pages\/3086","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eliv-eg.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eliv-eg.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eliv-eg.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eliv-eg.com\/ar\/wp-json\/wp\/v2\/comments?post=3086"}],"version-history":[{"count":4,"href":"https:\/\/eliv-eg.com\/ar\/wp-json\/wp\/v2\/pages\/3086\/revisions"}],"predecessor-version":[{"id":988261,"href":"https:\/\/eliv-eg.com\/ar\/wp-json\/wp\/v2\/pages\/3086\/revisions\/988261"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/eliv-eg.com\/ar\/wp-json\/wp\/v2\/media\/3178"}],"wp:attachment":[{"href":"https:\/\/eliv-eg.com\/ar\/wp-json\/wp\/v2\/media?parent=3086"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}